AI Agents
in Action.

Customer Support Automation

The Problem

Support teams are drowning in repetitive queries — password resets, order status, billing questions. Response times suffer and agents spend 70% of their day on tickets that don't need a human.

Technologies

Our Solution

An AI agent handles tier-1 support 24/7: reads the query, checks order/account systems via MCP, resolves complex issues, escalates edge cases to humans with full context already attached.

Key Benefits

• ✓40–60% reduction in ticket volume
• ✓24/7 coverage with no staffing cost
• ✓Average handle time drops from minutes to seconds
• ✓Human agents focus on high-value interactions only

Sales Lead Qualification

The Problem

Sales teams waste hours on leads that will never convert. Inbound volume is high, qualification criteria are clear — but manually scoring and routing every lead is slow and inconsistent.

Technologies

Our Solution

An agent monitors inbound leads, scores them against your ICP criteria, enriches records from public data sources, and routes qualified leads to the right rep with a personalised brief — all before the rep opens their inbox.

Key Benefits

• ✓50% more qualified meetings booked
• ✓Lead response time under 5 minutes
• ✓Consistent scoring removes human bias
• ✓CRM always up to date

Automated Data Analytics & Reporting

The Problem

Analysts spend the majority of their time collecting, cleaning, and formatting data — not actually analysing it. Weekly reports take days to prepare and are often stale by the time they land.

Technologies

Our Solution

An agent pulls data from multiple sources on a schedule, runs standard analyses, generates plain-English summaries and visualisations, and distributes the report to the right people automatically.

Key Benefits

• ✓Reports in minutes, not days
• ✓Always fresh data, never stale decks
• ✓Analysts focus on strategy, not formatting
• ✓Anomalies flagged automatically

Inventory & Supply Chain

The Problem

Inventory decisions rely on manual tracking across multiple systems. Stockouts cost revenue. Overstock ties up capital. Demand forecasting is gut-feel, not data-driven.

Technologies

Our Solution

An agent monitors stock levels in real time, triggers reorder workflows when thresholds are hit, cross-references demand signals, and flags supplier lead-time risks before they become stockouts.

Key Benefits

• ✓Stockout incidents reduced by 60–80%
• ✓Carrying costs reduced through smarter reorder timing
• ✓Demand forecasting accuracy improves over time
• ✓Purchasing team focuses on supplier relationships, not spreadsheets

Document Processing

The Problem

Contracts, invoices, applications, and reports pile up. Teams manually extract data, validate fields, and route documents — a process that's slow, error-prone, and completely unscalable.

Technologies

Our Solution

An agent ingests documents from any source, extracts structured data using OCR and LLMs, validates against business rules, and routes the output to the right system or person — with flagged exceptions only.

Key Benefits

• ✓90%+ processing time reduction
• ✓Error rates near zero on standard document types
• ✓Straight-through processing for clean documents
• ✓Human review only where genuinely needed

Predictive Maintenance

The Problem

Equipment fails unexpectedly. Reactive maintenance is expensive — emergency callouts, downtime, lost production. Scheduled maintenance wastes time servicing equipment that doesn't need it yet.

Technologies

Our Solution

An agent monitors sensor data continuously, learns failure signatures from historical data, and alerts maintenance teams before failure occurs — with the specific component, predicted timeframe, and recommended action.

Key Benefits

• ✓Unplanned downtime reduced by 30–50%
• ✓Maintenance costs drop as reactive repairs are replaced by planned ones
• ✓Equipment lifespan extended
• ✓Field teams dispatched with the right parts, first time

Employee Onboarding

The Problem

Onboarding is inconsistent, time-consuming for HR, and frustrating for new starters. Provisioning accounts, scheduling training, answering FAQs, chasing paperwork — it all falls on people who have other jobs.

Technologies

Our Solution

An agent orchestrates the entire onboarding journey: provisions accounts, sends welcome sequences, answers policy questions, schedules meetings, tracks completion, and escalates blockers to HR automatically.

Key Benefits

• ✓Time-to-productivity cut by weeks
• ✓Consistent experience regardless of which HR team member is available
• ✓Compliance documentation always complete
• ✓HR team freed from administrative overhead

Financial Reconciliation

The Problem

Month-end close involves matching transactions across banking systems, accounting software, and payment processors. It takes days, it's error-prone, and the team is always under pressure.

Technologies

Our Solution

An agent pulls transaction data from all sources, matches records using configurable rules, flags discrepancies with full context, and generates reconciliation reports — cutting close time from days to hours.

Key Benefits

• ✓Month-end close accelerated by 60–80%
• ✓Discrepancies caught earlier, not at month-end
• ✓Audit trail automatically generated
• ✓Finance team focuses on analysis, not data entry

Content Moderation

The Problem

Platforms with user-generated content need moderation at scale. Human-only review can't keep up with volume. But blunt keyword filtering creates false positives that frustrate good users.

Technologies

Our Solution

An agent classifies content in real time against policy rules, handles clear violations automatically, sends edge cases to human reviewers with context, and learns from reviewer decisions over time.

Key Benefits

• ✓Moderation coverage at any scale
• ✓Response time measured in seconds, not hours
• ✓False positive rate significantly lower than keyword systems
• ✓Human reviewers see only genuinely ambiguous cases

Appointment Scheduling

The Problem

Scheduling is a back-and-forth email chain that kills momentum. For businesses with complex availability rules, location constraints, or multi-party bookings, it's even worse.

Technologies

Our Solution

An agent handles scheduling end-to-end: checks availability across calendars, proposes times, confirms bookings, sends reminders, handles reschedules, and updates all connected systems automatically.

Key Benefits

• ✓No-show rates drop with automated reminders
• ✓Booking friction eliminated — fewer drop-offs
• ✓Staff calendars optimised automatically
• ✓Integrates with any existing calendar or CRM system